New Tech Computer Systems is committed to providing it’s customers with the latest in equipment and technologies. And as part of this commitment, New Tech has formed a business relationship with Voice Tech Inc, in order to bring you access to the technology of the interactive voice response answering system.

An interactive voice response (IVR) system is a way of interfacing your computer and telephone systems. An IVR system answers incoming calls, offering callers an interactive menu of choices (designed specifically for your pharmacy’s needs) and interacts with the Prism system to search for scripts, request refills, flag scripts for renewal, etc.

When interfacing with Prism, the IVR system will use the Prism queue function as the platform for entering requests for refills and renewals into the pharmacy’s computer system. Requests will automatically be entered into the queue by the IVR system, thus cutting down on a pharmacy’s phone time and reducing the time spent manually keying in information. And, the system does not rely on the pharmacy being open – customer calls can be taken 24 hours a day, seven days a week.

Prism is currently set to interface with the Voice Tech ® IVR system. For more information about the Voice Tech ® system, visit them online at www.voicetechinc.com.